When a buyer returns something because it doesn't fit or they just don't like/want it do you pay for shipping either way?
I had a buyer return a clothing item because it didn't fit. I had measurements in the listing. She paid return shipping and when I received it I refunded her the cost of the item $29.99. I did not return the cost of the original shipping. She questioned that. Said we should each pay shipping one way. The cost of doing business. Hmmm. I don't get many returns so I'm questioning myself now. If I make a mistake or don't describe something correctly I eat all of the shipping but that was not the case here. What do you do? I'm hoping I don't get a negative off of this. I'm nervously watching my message box now.
ETA: Thanks for the comments. I agree but I did end up refunding her original shipping. The item she returned was a leather vest with sheepskin (furry) lining. Even though I provided measurements they don't account for the thickness of the inside material. I'm not sure this point how I'm going to account for that in the listing...Anyway she was not happy when I initially explained that I don't return shipping and she pressed her point. I didn't think it was worth making her mad and getting a negative out of it and probably DSRs. I hope now that she gives me positive feedback and stars. Who knows. Hoping for some good karma.